SATS develops a smartwatch solution for technical ramp operations

It supports SATS’ operations at Changi Airport.

Airport ground handling and food solutions services provider SATS collaborated with Tata Consultancy Services to develop a smartwatch solution that is believed to be the world’s first mobile solution for airport technical ramp operations. The solution is now supporting SATS’ operations at Singapore’s Changi Airport.

The solution was designed to increase operational efficiency by streamlining on-ground processes and enhancing communication, productivity, and safety, through technology. It provides tech ramp workers with real-time job and task notifications on-the-go, and ensures staff are kept updated remotely, whilst reducing reliance on older technology like walkie-talkies.

SATS president and chief executive officer Alex Hungate said the Internet of Things mobile solution digitally enhances user experience for tech ramp personnel. He noted that SATS tech ramp agents previously had to physically visit the control centre to check rosters and receive updates.